Terms of service
Last updated: September 11, 2026
Welcome to Cakeen. These Terms of Service (“Terms”) govern your access to and use of the Cakeen website, online store, and related products, content, features, tools, and services (collectively, the “Services”).
Throughout these Terms, “Cakeen,” “we,” “us,” and “our” refer to Cakeen. “You” and “your” refer to any visitor, customer, or other person who accesses or uses the Services.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By visiting our website, placing an order, or otherwise using the Services, you agree to these Terms and any additional policies referenced in them. If you do not agree to these Terms, you should not use the Services.
1. Eligibility and Use of the Services
By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have permission from a parent or legal guardian where required by applicable law.
You may use the Services only for lawful purposes and in accordance with these Terms.
You must not use our website, products, or Services in a manner that violates applicable laws or regulations or infringes the rights of Cakeen or any third party.
2. Account Information
Certain features of the Services may allow or require you to create an account.
You are responsible for providing accurate, current, and complete information and for keeping your account information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account to the extent permitted by applicable law.
If you believe your account has been accessed without authorization, please contact us promptly at support@cakeen.com.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, colors, availability, and other product information.
However, product appearance may vary depending on factors such as your device, screen settings, lighting, manufacturing variations, or product updates.
Measurements and other specifications may also be approximate unless expressly stated otherwise.
We may update, modify, discontinue, or correct product information when reasonably necessary.
4. Product Availability
Products displayed on Cakeen are subject to availability.
Adding a product to your cart does not reserve the product or guarantee its availability.
In some circumstances, an item may become unavailable after an order has been placed. If we cannot fulfill an ordered item, we may contact you regarding available options or cancel the affected item or order and issue an applicable refund.
We reserve the right to limit quantities or discontinue products, subject to applicable law.
5. Orders
When you place an order through Cakeen, you are making an offer to purchase the products in your order.
Receiving an order confirmation does not necessarily mean that your order has been finally accepted or shipped.
We may review orders before fulfillment and, where permitted by law, may decline or cancel an order for legitimate reasons, including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment authorization issues.
- Suspected fraud or unauthorized activity.
- Shipping or fulfillment restrictions.
- Errors affecting the order.
- Violation of these Terms or other Cakeen policies.
If we cancel an order after payment has been successfully collected, we will provide an applicable refund for the cancelled amount.
6. Billing and Payment Information
You agree to provide current, complete, and accurate billing, payment, shipping, and contact information when making a purchase.
Payments may be processed through Shopify and third-party payment providers.
Your use of a particular payment method may also be subject to the terms and privacy practices of the relevant payment provider.
You represent that you are authorized to use the payment method submitted with your order.
7. Prices
Unless otherwise stated, prices displayed on Cakeen are shown in the currency presented during your shopping experience.
Prices, promotions, discounts, and product availability may change without prior notice where permitted by law.
If an obvious pricing or listing error occurs, we may correct the error and take reasonable steps regarding affected orders, subject to applicable consumer-protection laws.
Taxes, shipping charges, duties, or other applicable charges may be shown separately where relevant.
8. Promotions and Discount Codes
From time to time, Cakeen may offer promotions, discounts, promotional codes, or other special offers.
Such offers may be subject to separate eligibility requirements, expiration dates, product exclusions, minimum purchase amounts, usage limits, or other conditions.
Unless otherwise stated, promotional offers cannot necessarily be combined.
We may modify or end promotions as permitted by applicable law.
9. Shipping and Delivery
Shipping destinations, estimated delivery times, shipping charges, and other delivery information are described on our Shipping & Delivery page and applicable Shipping Policy.
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, address issues, transportation disruptions, high-volume periods, or other operational events.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review our Shipping & Delivery information before purchasing.
10. Returns and Refunds
Returns, refunds, and related eligibility requirements are governed by Cakeen's Returns & Refunds page and applicable Refund Policy.
Eligibility may vary depending on the product, order circumstances, destination, and applicable law.
Customers should review the applicable return conditions before requesting a return.
Nothing in these Terms is intended to limit any non-waivable consumer rights available under applicable law.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact Cakeen as soon as possible.
We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.
Where an order can no longer be cancelled, any available return options will be governed by our Returns & Refunds policy.
12. Third-Party Services
Our Services may rely on or provide access to services operated by third parties, including Shopify, payment processors, shipping providers, analytics services, order-tracking providers, and other technology partners.
Cakeen does not control every aspect of third-party services.
Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.
13. Third-Party Links
Our website may contain links to third-party websites or online services.
These links may be provided for convenience or functionality. Cakeen does not necessarily control or endorse the content, products, services, privacy practices, or security of third-party websites.
You should review the applicable terms and policies before interacting with a third-party website or service.
14. Reviews, Feedback, and User Content
If the Services allow you to submit reviews, comments, feedback, images, suggestions, or other content, you are responsible for the content you submit.
You must not submit content that is unlawful, fraudulent, abusive, defamatory, infringing, misleading, malicious, or otherwise violates applicable law or the rights of another person.
To the extent permitted by law, when you voluntarily submit content for publication through our Services, you grant Cakeen the rights reasonably necessary to host, display, reproduce, and use that content in connection with operating and promoting the Services, subject to applicable law and our Privacy Policy.
15. Intellectual Property
The Cakeen website and its original content, branding, graphics, designs, text, logos, page layouts, and other materials owned by Cakeen are protected by applicable intellectual-property laws.
Unless expressly authorized, you may not copy, reproduce, distribute, modify, publish, sell, exploit, or create derivative works from Cakeen-owned materials for commercial purposes.
Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.
16. Prohibited Uses
You may not use the Services:
- For unlawful or fraudulent purposes.
- To violate applicable laws or regulations.
- To infringe intellectual-property or other rights.
- To transmit malicious code, malware, or harmful technologies.
- To attempt unauthorized access to our systems or another person's account.
- To interfere with the security or operation of the Services.
- To scrape, harvest, or misuse information in violation of applicable law or these Terms.
- To impersonate another person or misrepresent your identity.
- To submit false or misleading information for fraudulent purposes.
- To engage in abusive activity directed toward Cakeen, our customers, or service providers.
We may restrict access to the Services when reasonably necessary to protect Cakeen, customers, third parties, or the security of the Services.
17. Privacy
Your use of the Services is also subject to our Privacy Policy, which explains how personal information may be collected, used, processed, and disclosed.
Please review the Privacy Policy before using the Services.
18. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct errors, update information, or take reasonable action regarding affected orders where permitted by applicable law.
19. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will always be uninterrupted, error-free, secure, or available at all times.
Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.
20. Limitation of Liability
To the fullest extent permitted by applicable law, Cakeen and parties acting on our behalf will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Services where such liability may lawfully be limited.
Any limitations in these Terms apply only to the extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be excluded or limited.
21. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Cakeen harmless from third-party claims, losses, liabilities, or reasonable expenses arising from your unlawful misuse of the Services, your violation of these Terms, or your infringement of another person's rights.
22. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where appropriate.
The remaining provisions will continue in effect.
23. No Waiver
If Cakeen does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
24. Entire Agreement
These Terms, together with policies and other terms expressly incorporated by reference, constitute the agreement between you and Cakeen regarding your use of the Services, except where additional terms expressly apply.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or operational needs.
When changes are made, we will post the revised Terms on our website and update the “Last updated” date.
Your continued use of the Services following an update will be subject to applicable law.
26. Governing Law
These Terms and your use of the Services will be governed by applicable laws, subject to any mandatory consumer-protection or other rights available to you based on your place of residence.
Nothing in these Terms is intended to deprive a consumer of protections that cannot legally be waived.
27. Contact Information
Questions about these Terms of Service can be sent to:
Cakeen
Email: support@cakeen.com
Address: Alexander Ave, Cheyenne, WY 82001, United States