Refund policy

Last updated: September 11, 2026

At Cakeen, we want customers to feel confident when shopping with us. This Refund Policy explains our return eligibility, return windows, refunds, damaged or incorrect items, cancellations, and other important conditions.

Please review this policy before requesting a return.

Return Availability

Cakeen currently accepts eligible returns from customers located in the following countries:

• United States
• Canada
• Australia
• New Zealand

At this time, standard returns are not offered for orders delivered to other countries unless otherwise required by applicable law or Cakeen confirms an exception in writing.

This does not affect any rights or remedies that cannot be excluded under applicable consumer-protection law.

Return Windows

Your return window depends on the country where your order was delivered.

The applicable return period begins from the date the order is delivered to you.

A return request must be submitted within the applicable return window.

Return Eligibility

To qualify for a standard return, the item should generally:

• Be returned within the applicable return period.
• Be in substantially the same condition in which you received it.
• Be unused or not materially used beyond what is reasonably necessary to inspect the product.
• Include original components, accessories, manuals, and other items supplied with the product where applicable.
• Include original packaging where reasonably available.
• Be accompanied by proof of purchase or the applicable Cakeen order information.

Cakeen may request photographs or other information before authorizing a return, particularly for large, high-value, damaged, defective, or incorrectly delivered products.

Items returned without first following the applicable return process may experience delays or may not be accepted where permitted by law.

How to Request a Return

To begin a return request, contact:

support@cakeen.com

Please include:

• Your order number.
• The name used on the order.
• The item you wish to return.
• The reason for the return.
• Photographs or other supporting information where relevant.

Our support team will review your request and provide applicable return instructions.

Please do not send a product to an address without receiving return instructions from Cakeen first.

The appropriate return destination may differ depending on the product, fulfillment location, supplier, or order.

Return Shipping Costs

Return-shipping responsibility may depend on the reason for the return.

For a standard return resulting from a change of mind, preference, sizing, or another reason not caused by an error with the order, the customer may be responsible for applicable return-shipping costs unless Cakeen states otherwise or applicable law requires otherwise.

If an eligible return results from an incorrect, damaged, or defective item, Cakeen will review the circumstances and provide an appropriate resolution in accordance with this policy and applicable law.

Any applicable return-shipping instructions or charges will be communicated as part of the return process.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us at support@cakeen.com as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging where relevant.

For verified issues, Cakeen will review the available resolution, which may include a replacement, refund, return, or another appropriate remedy depending on the circumstances and applicable law.

Do not dispose of a damaged item or its packaging until Cakeen has provided instructions if we have requested that they be retained.

Non-Returnable Items

Certain products may not be eligible for a standard change-of-mind return where permitted by applicable law, including:

• Items that have been materially used, damaged, altered, or modified after delivery.
• Products missing significant components or accessories due to the customer's actions.
• Personalized or custom-made products where identified as such.
• Gift cards.
• Items specifically marked as final sale or non-returnable before purchase, where legally permitted.
• Products that cannot reasonably be returned for hygiene, health, or safety reasons once opened or used, where applicable and legally permitted.

If you are unsure whether your item can be returned, contact support@cakeen.com before sending anything back.

Statutory rights relating to defective, damaged, misdescribed, or otherwise non-conforming goods are not limited by this section where applicable law provides such rights.

Exchanges

Cakeen does not guarantee direct exchanges for every product.

If you would like a different item, size, color, or variation, contact our support team to determine what options are available for your order.

Depending on the circumstances, the simplest process may be to return an eligible item and place a new order separately.

Order Cancellations

If you need to cancel an order, contact support@cakeen.com as soon as possible.

We will attempt to assist, but cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment.

If an order can no longer be cancelled, you may need to wait for delivery and then request an eligible return under this policy.

If Cakeen cancels an order before fulfillment after payment has been successfully collected, the applicable amount will be refunded.

Refund Inspection and Approval

After an authorized returned item is received, it may be inspected to confirm its condition and eligibility.

If the return is approved, we will initiate the applicable refund.

If there is a material issue affecting eligibility, Cakeen may contact you for additional information before completing the request.

How Refunds Are Issued

Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is required or agreed upon in accordance with applicable law.

Once Cakeen has processed a refund, your bank, card issuer, payment provider, or other financial institution may require additional time to post the funds to your account.

These external processing times are outside Cakeen's direct control.

Original Shipping Charges

Original shipping charges are generally not refundable for standard change-of-mind returns unless Cakeen states otherwise or a refund of those charges is required by applicable law.

Where a refund relates to an incorrect, damaged, defective, or otherwise non-conforming order, applicable shipping charges will be handled according to the circumstances and applicable consumer law.

Partial Refunds

Where permitted by applicable law, a partial refund may be considered if an item is returned in a condition materially different from the condition in which it was delivered due to customer handling, missing parts, damage, or other circumstances affecting the item's value.

Any deduction will be assessed reasonably and in accordance with applicable law.

Refused or Undeliverable Packages

Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to collect a shipment, or another customer-related delivery issue may require additional review.

Where permitted by applicable law, actual shipping or return costs incurred as a result may affect the amount eligible for refund.

Please ensure your delivery information is accurate when placing your order.

International Orders

Cakeen ships to multiple international destinations, but our standard return program is currently available only for eligible orders delivered within:

United States, Canada, Australia, and New Zealand.

Customers in other supported shipping destinations should contact support@cakeen.com if an order arrives damaged, defective, incorrect, or otherwise presents a problem.

We will review the circumstances and any rights available under applicable law.

Consumer Rights

This Refund Policy is intended to explain Cakeen's standard return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or modify consumer guarantees, warranties, remedies, or other rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides you with greater rights than this policy, those legal rights will apply.

Policy Changes

Cakeen may update this Refund Policy from time to time to reflect changes to our return procedures, operations, products, legal requirements, or Services.

When changes are made, we will publish the revised policy and update the “Last updated” date.

The policy applicable to a transaction may also be subject to rights and requirements imposed by applicable law.

Contact Us

For return, refund, cancellation, or damaged-order assistance, contact:

Cakeen
Email: support@cakeen.com
Address: Alexander Ave, Cheyenne, WY 82001, United States