01
United States
120-day return window
Eligible U.S. orders may be returned within 120 days, subject to the conditions described in this policy.
Returns & Refunds
Returns, made clear.
Learn about Cakeen return eligibility, return windows, damaged orders and how approved refunds are handled.
02
Canada · Australia · New Zealand
30-day return window
Eligible orders delivered to Canada, Australia and New Zealand may be returned within 30 days.
03
Other destinations
Returns not currently available
Orders delivered outside the United States, Canada, Australia and New Zealand are currently not eligible for standard returns.
Return eligibility
A simple policy, clearly explained.
Before requesting a return, please make sure your order meets the applicable return window and eligibility requirements below.
✓
Within the applicable return window The request must be submitted within the return period available for your delivery country.
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Return request submitted first Please contact Cakeen before sending an item back so our team can review your request and provide instructions.
✓
Item condition may be reviewed Items may need to be unused, complete and returned with applicable packaging, accessories or components.
Return availability
Countries currently eligible.
Standard returns are currently supported only in the following four markets.
How returns work
Four simple steps.
01
Contact Cakeen
Send our support team your order number and explain why you would like to request a return.
02
Return eligibility review
Our team reviews your request based on delivery location, timing and the condition of the item.
03
Follow return instructions
If your return is approved, follow the return instructions provided by Cakeen Support.
04
Refund review
After the returned item is received and reviewed, an eligible refund will be processed according to the applicable policy.
Refunds
What happens after an approved return?
Once an approved return is received and reviewed, an eligible refund will be processed. The time it takes for the funds to appear can depend on your payment provider or financial institution.
01
Original payment method Approved refunds are generally issued back to the original payment method used for the purchase.
02
Bank processing time Your financial institution may require additional time before a processed refund appears in your account.
03
Return review Refund eligibility may depend on the returned item's condition and compliance with the return instructions.
Damaged or incorrect order
Something arrived wrong?
Contact Cakeen Support as soon as possible with your order number and details about the issue. We may ask for clear photos of the product, packaging or shipping label so our team can review what happened.
Which countries are eligible for returns?
Standard returns are currently available only for eligible orders delivered within the United States, Canada, Australia and New Zealand.
How long do I have to return an order?
Eligible U.S. orders have a 120-day return window. Eligible orders delivered to Canada, Australia and New Zealand have a 30-day return window.
Can I return an order from another country?
Orders delivered outside the United States, Canada, Australia and New Zealand are currently not eligible for standard returns.
How do I start a return?
Contact Cakeen Support with your order number and details about the item. Please wait for return instructions before sending anything back.
What if my item arrives damaged or incorrect?
Contact Cakeen Support as soon as possible. Include your order number and details about the problem. Our team may request photos of the product, packaging or shipping label to review the issue.
When will I receive my refund?
After an approved return is received and reviewed, an eligible refund will be processed. Your bank, card issuer or payment provider may require additional time before the refund appears in your account.
Where will my refund be sent?
Approved refunds are generally returned to the original payment method used when the order was placed.
Can I return an item without contacting Cakeen first?
Please contact Cakeen before sending an item back. Returns sent without prior instructions may not be accepted or processed.
Please contact us before returning an item.
Items sent back without first contacting Cakeen may not be accepted or processed. Return eligibility is subject to the conditions that apply to the specific order.