Find your tracking number
Once tracking is available, look for the tracking number provided with your shipment confirmation.
Order Tracking
Follow your order.
Track your Cakeen shipment and follow its journey from dispatch to delivery.
Track your shipment
Enter your tracking details.
Tracking portal coming here
Connect the Cakeen tracking page with AfterShip from the Theme Editor when your tracking widget or embed code is ready.
Allow tracking to update
Tracking activity may take some time to appear after your shipment has been handed to the carrier.
Need help?
If your tracking has not updated for an unusual amount of time, contact Cakeen with your order number.
Order journey
From Cakeen to your door.
Shipment status can move through several stages before your package reaches you.
01
Order confirmed
Your purchase has been successfully received.
02
Processing
Your order is being prepared before shipment.
03
Shipped
The shipment has been dispatched and tracking becomes available when supported by the carrier.
04
In transit
The carrier is moving your shipment through its delivery network.
05
Delivered
Your shipment has reached its delivery destination.
Tracking support
Something doesn't look right?
Tracking scans can occasionally be delayed or appear out of sequence. Carrier delays, weather, customs and transit handoffs may also affect tracking updates.
01
Tracking hasn't updated? Allow some time for the next carrier scan to appear.
02
Delivery issue? Check your tracking history for the latest carrier update.
03
Still need help? Contact Cakeen Support and include your order number.
Where can I find my tracking number?
Your tracking number will normally be provided with your shipment information once tracking becomes available for your order.
Why is my tracking not updating?
Tracking updates depend on carrier scans. It may take some time for new shipment activity to appear after dispatch or while the package moves between carrier facilities.
Why does my tracking say label created?
This can mean shipment information has been created but the carrier has not yet recorded the next physical scan. Tracking should update as the shipment progresses.
My package says delivered but I cannot find it. What should I do?
Check the delivery area, household members and any carrier delivery details first. If you still cannot locate your shipment, contact Cakeen Support with your order number and tracking information.
Can international tracking take longer to update?
Yes. International shipments may move between carriers, customs facilities or local delivery networks, which can sometimes create longer gaps between tracking events.