Privacy policy

Last updated: September 11, 2026

Cakeen operates this online store and website, including related information, content, features, tools, products, and services, to provide customers with our shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how Cakeen collects, uses, stores, and discloses personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with Cakeen, your location, and applicable law, we may collect or process information such as:

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Payment and financial information: payment method, payment confirmation, transaction information, and information needed to process payments.
• Account information: account credentials, preferences, settings, and related account details.
• Order and transaction information: products viewed, purchased, returned, exchanged, cancelled, added to cart, or otherwise interacted with.
• Communications: information you provide when contacting Cakeen customer support or otherwise communicating with us.
• Device information: browser type, device information, IP address, network information, and similar identifiers.
• Usage information: information about how you browse, access, and interact with our website and Services.

Payment information may be processed by Shopify and other payment service providers involved in completing your transaction.

How We Collect Personal Information

We may collect personal information:

Directly from you, including when you place an order, create an account, contact us, submit a form, or otherwise provide information to Cakeen.

Automatically, including through cookies, pixels, device information, and similar technologies when you visit or interact with our website.

From service providers, including companies that help us operate our store, process payments, fulfill orders, provide analytics, support customers, manage advertising, or deliver other business services.

From partners and other third parties, where permitted by applicable law.

How We Use Personal Information

We may use personal information for purposes including:

Providing and improving the Services. This includes processing payments, fulfilling orders, arranging shipping, handling returns, maintaining customer accounts, remembering preferences, and improving the shopping experience.

Customer support. We may use your information to respond to questions, provide assistance, communicate about orders, and maintain our relationship with you.

Marketing and advertising. Where permitted, we may use information to send promotional communications or show advertising that may be relevant to your interests.

Security and fraud prevention. We may use information to protect customers, verify transactions, identify suspicious activity, prevent fraud, and maintain the security of our Services.

Legal and regulatory purposes. We may use or retain information when necessary to comply with applicable laws, respond to valid legal requests, enforce our terms or policies, protect our rights, or participate in legal proceedings.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate Cakeen, including:

• Shopify and companies that provide ecommerce infrastructure to us.
• Payment processors.
• Shipping, logistics, and fulfillment providers.
• IT, cloud-storage, analytics, customer-support, and technology providers.
• Marketing and advertising partners where permitted by law.
• Professional advisers and service providers.
• Government authorities or other parties when required by applicable law.
• Parties involved in a merger, acquisition, restructuring, financing, bankruptcy, or similar business transaction.

We may also disclose information when you request or authorize us to do so.

Shopify

Cakeen is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to operate and improve Shopify-powered services.

Information submitted through our store may therefore be processed by Shopify and other service providers located in countries different from your own.

Shopify may also process information collected from your interactions with Cakeen and other Shopify merchants when providing certain enhanced features.

You can learn more through Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

Cakeen, Shopify, and certain service providers may use cookies and similar technologies to:

• Operate essential website functionality.
• Remember preferences.
• Understand how customers use the website.
• Improve website performance.
• Support analytics.
• Prevent fraud.
• Measure advertising effectiveness.
• Provide personalized content or advertising where permitted.

Depending on where you live, you may have the right to manage or reject certain non-essential cookies through available privacy controls.

Disabling some cookies may affect certain features of the Services.

Advertising and Data Sharing Choices

Depending on applicable law and where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising or activities legally defined as a “sale” or “sharing” of personal information.

Where available, Cakeen and Shopify may provide privacy controls that allow you to exercise these rights.

If your browser sends a recognized Global Privacy Control (GPC) signal, it may be treated as an opt-out request where required by applicable law.

Third-Party Websites and Services

Our Services may contain links to websites, applications, social platforms, or services operated by third parties.

Cakeen does not control the privacy or security practices of those third parties. If you leave our website, we encourage you to review the privacy policy of the third-party service you access.

A link from Cakeen does not necessarily mean that we endorse or control the third party's privacy practices.

Children's Privacy

Cakeen's Services are not intended for children below the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you are a parent or guardian and believe a child has provided personal information to us, contact us at support@cakeen.com so that we can review the request.

We do not knowingly sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, transmission method, or storage system can be guaranteed to be completely secure.

For this reason, please do not send passwords, complete payment-card information, or other highly sensitive information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

• Processing and maintaining orders.
• Providing customer accounts or Services.
• Maintaining business and transaction records.
• Resolving disputes.
• Preventing fraud.
• Enforcing agreements and policies.
• Meeting tax, accounting, regulatory, and other legal obligations.

The applicable retention period may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on where you reside and applicable privacy law, you may have rights including:

• Access / Right to Know: request information about personal information we hold about you.
• Deletion: request deletion of certain personal information.
• Correction: request correction of inaccurate information.
• Portability: request a copy of certain personal information in a portable format.
• Opt Out: opt out of certain targeted advertising, sale, or sharing activities where applicable.
• Communication Preferences: unsubscribe from promotional emails through the unsubscribe option included in our marketing communications.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing a privacy request.

Where permitted, an authorized agent may submit a request on your behalf, subject to reasonable verification of their authority.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, you may have additional rights under applicable privacy law, including:

• The right to object to certain processing.
• The right to request restriction of processing.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with the appropriate data protection authority.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

International Data Transfers

Cakeen, Shopify, and our service providers may transfer, store, or process personal information outside the country where you live.

Where required by law, appropriate transfer mechanisms may be used for transfers from the European Economic Area or United Kingdom, including approved contractual protections such as Standard Contractual Clauses.

Marketing Communications

If you receive promotional emails from Cakeen, you may unsubscribe at any time using the unsubscribe link provided in those communications.

Even after opting out of marketing emails, we may still send non-promotional messages related to your orders, account, transactions, security, customer-support requests, or other service-related matters.

Privacy Requests and Complaints

If you would like to exercise a privacy right or have a concern about the way Cakeen handles personal information, contact us using the details below.

We may request additional information when reasonably necessary to verify your identity or understand your request.

Depending on where you live, you may also have the right to appeal certain privacy decisions or submit a complaint to an applicable privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, practices, technologies, legal obligations, or other operational requirements.

When changes are made, the updated policy will be posted on our website and the “Last updated” date will be revised.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, contact:

Cakeen
Email: support@cakeen.com
Address: Alexander Ave, Cheyenne, WY 82001, United States

For purposes of applicable privacy laws, Cakeen may act as the controller of personal information processed in connection with our Services, except where another party such as Shopify acts independently as a controller for its own processing activities.