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Explore pet essentials ↗Cakeen Help Center
Find quick answers about Cakeen orders, shipping, returns and customer support. If you still need help, our support team is here for you.
Where we ship
Cakeen currently ships to the United States, Canada, Switzerland, United Kingdom, Spain, France, Norway, Denmark, Australia, New Zealand, Germany and selected European destinations.
Returns
Returns are currently available for orders delivered to the United States, Canada, Australia and New Zealand.
Return window
Eligible U.S. orders have a 120-day return window. Eligible orders delivered to Canada, Australia and New Zealand have a 30-day return window.
Cakeen currently ships to the United States, Canada, Switzerland, United Kingdom, Spain, France, Norway, Denmark, Australia, New Zealand, Germany and selected European destinations. Shipping availability may vary depending on the product and delivery location.
Returns are currently available only for eligible orders delivered within the United States, Canada, Australia and New Zealand.
Eligible orders delivered within the United States have a 120-day return window. Eligible orders delivered to Canada, Australia and New Zealand have a 30-day return window.
Returns are supported only for eligible orders delivered to the United States, Canada, Australia and New Zealand. Orders delivered to our other international shipping destinations are currently not eligible for returns.
Once your order has shipped, tracking information will be provided when available. You can also contact Cakeen Support with your order number if you need assistance locating an order.
If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has already shipped.
Please include your name, email address and order number when contacting us about an existing purchase. Providing clear details about your question helps our team assist you faster.
Please contact Cakeen Support as soon as possible with your order number and details about the issue. Photos of the item and packaging may be requested so our team can review the situation.
We aim to respond to customer support requests within 1–2 business days. Response times may be longer during weekends, holidays or periods of unusually high demand.
Shipping availability
Our current shipping network covers selected international markets. Availability may vary by product and destination.
Returns are currently supported only for orders delivered within the United States, Canada, Australia and New Zealand. U.S. customers have up to 120 days for eligible returns. Customers in Canada, Australia and New Zealand have up to 30 days for eligible returns. Orders delivered to other international destinations are currently not eligible for returns.
